Course Overview

CLE Elegible

When you think about Customer Service do you think about the check out clerk at the grocery store, the person at the counter at your local fast food restaurant, or the representative who assists you when you contact your cell phone provider? These are examples of people who provide customer service, but the establishments that employ them are not the only establishments that must consider the customer when providing service. Customer service is essential to maintaining any business. Without it clients will choose to take their business elsewhere. No state bar has a model rule that instructs attorneys and their staff to become customer service representatives, but most if not all include rules regarding how and when to engage with clients. This course will discuss the ABA Model Rules of Professional Conduct Rule 1.4 , California Rules of Professional Conduct Rules 3-500, 3-510 regarding client communication, and how cultural intelligence can improve client relations.

Course curriculum

  • 1

    Welcome to the course!

    • How to use this course

    • Before we begin...

  • 2

    Let's get started!

    • Lecture

    • Presentation Slides

    • ABA Rule 1:4

    • California Rule 3-500

    • California Rule 3-510

    • Mode of Communication Covered by the Privilege

    • Types of Communication Covered by the Privilege

    • Analyzing Each Communication

  • 3

    Next steps

    • Before you go...

    • More resources for you

Regular price